UU Project Enterprise (SSM Registration No: 202503012279 (AS0489746-P))

This Refund Policy (“Policy”) applies to all purchases made through our website www.theuuproject.com (“Website”), operated by UU Project Enterprise (referred to as “we,” “us,” or “our”).

By placing an order on our Website, you acknowledge and agree to the terms outlined below. We reserve the right to amend this Policy at any time without prior notice. Any changes will take effect upon posting to the Website.

1. Refund Eligibility

At UU Project, we take great pride in the quality and care behind every product we offer. Due to hygiene and safety considerations, all sales are final. However, we are committed to ensuring customer satisfaction and will consider refund requests under the following limited circumstances:

• The product received is defective or damaged upon arrival.
• An incorrect item was delivered.
• The product was not delivered due to an error on our part.

To request a refund, kindly contact us at info@theuuproject.com within 7 calendar days of receiving your order.

We reserve the right to reject any request that does not meet the eligibility criteria outlined in this Policy.

2. Refund Process

Once your refund request has been reviewed and approved, we will notify you of the outcome via email.

If your refund is approved:

• Please allow up to 7–10 working days for the refund to be processed, subject to your financial institution’s timelines.
• Shipping fees are non-refundable, except in cases where the error originated from our side (e.g., incorrect or damaged items sent).

3. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Change of mind or personal preferences.
• Incorrect shipping information provided at checkout.
• Delays in delivery caused by courier services or events beyond our control (e.g., natural disasters, public holidays).
• Claims made more than 7 calendar days after receiving the product.
• Items returned to us without prior written approval.

For hygiene and safety reasons, products cannot be returned or refunded once opened, unsealed, or used.

4. Fraud Prevention & Verification

We reserve the right to request additional verification or documentation before processing a refund request to ensure the validity of the claim and to prevent fraudulent transactions. Failure to provide requested information may result in the denial of the refund.

5. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Malaysia. Any disputes or claims arising under this Policy shall be resolved through good faith negotiations.

6. Contact Us

For refund-related inquiries, kindly contact us at info@theuuproject.com.